Client Charter15 August 2018, 10:11 pm Written by
Published in Profile
Kolej Kemahiran Tinggi MARA is committed to provide effective and efficient services that focus on: i. Managing students’ registration within the duration of two (2) hours ii.Ensuring students allowance to be paid in three (3) months after submission of completed registration documents. iii.Distributing students result slip for every semester within two (2) weeks after BKT’s senate meeting. iv.Ensuring that clients dealing with customer services will be attended within fifteen (15) minutes. v.Phone calls will be answered within 3 rings. vi.Payment to supplier will be settled within fourteen (14) days after submission of the completed invoice. vii.All claims by staffs will be settled within fourteen (14) days after submission of the completed documents. viii.Provide feedback to client inquiry in writing within five (5) working days after the acceptance date of the letter. ix.Provide feedback to client’s complaints within five (5) working days after the acceptance date of the complaint.